Frequently asked questions
What do I need to wear for the scan?
We advise that you wear something light, airy and baggy. Otherwise you may need to change into a gown if necessary.
Can I drink or eat before my scan appointment?
You can eat prior to your scan and please drink at least one litre of water before your scan as a full bladder is required.
Who will perform the scan?
All of our sonographers are qualified with diagnostic general ultrasound scanning experience, and are accredited by either the Health Professional Council, The General Medical Council, or Society of Radiographers and work within the NHS alongside their role with My Ultra Healthcare Ltd.
What do I need to bring to my appointment?
Please bring your along your hospital notes (if you have been given them) and reports to assist our Sonographers if a referral is required.
Will you advise me of any abnormalities?
Please note, our scans do not replace any of your NHS scans. During your appointment in an event of any medical referral is required, we will discuss this with you and provide a full report for to forward to your health practitioner.
Do I still need to visit the NHS if I had a scan with you?
Yes, our services are a complementary service, which works alongside the NHS.
What happens in terms of referrals?
We advise all our customers to advise their GP/Healthcare Provider know of their intention to have a scan with us. On arrival at My Ultra Healthcare we will ask you to complete a registration form, where your GP/healthcare provider details will be requested. If from the scan there shows a need to contact or share any information regarding your scan, you are responsible for providing the report to your GP/Healthcare Provider.
I have medical insurance; can I claim for my scans?
My Ultra Healthcare will be paid directly by the patient and invoice will be provided. Any claims made are between the insurance company and patient and is based on the decision of the insurance company. My Ultra Healthcare would advise to check with your insurance company first, to avoid disappointment.
How many guests/children can come with me?
We recognise the importance of having friends and family attend with you. We are happy for family and friends to attend, however due to limitations in space and seating, we are able to accommodate up to 5 people with the patient and children are welcome too.